Terms & Conditions

TERMS AND CONDITIONS OF PURCHASE
THANK YOU FOR CHOOSING TO BUY FROM OUR WEBSITE, WWW.JOHNOGROATSBREWERY.CO.UK (the “Site”)
BEFORE COMPLETING YOUR PURCHASE PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. AN ORDER CANNOT BE PLACED UNLESS YOU HAVE CONFIRMED TO US THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS.
If you have any queries in connection with these Terms and Conditions you can contact us via the Contact Us page and we will aim to respond to your query within 48 hours, though please be aware it may take us slightly longer during busier periods.

  1. Status of these Terms and Conditions
    1. Please be aware that these Terms and Conditions apply to all sales of beers and any other products (collectively “John o’Groats Brewery Products”) sold or supplied to you (“you” or “the Customer”) through the Site by John o’Groats Brewery Limited, a company registered in Scotland (company number SC424589, VAT registration number 236 4420 24) whose registered address Old Fire Station, c/o Seaview Hotel, John o’Groats, Caithness, KW1 4YR (“John o’Groats Brewery”, “we” or “us”).
    2. You are responsible for reviewing these Terms and Conditions before you place your order for John o’Groats Brewery Products. Before your order can be placed you will be asked to confirm that you have read and understood these Terms and Conditions. If you tick the box next to the statement to provide such confirmation we shall be entitled to rely on that confirmation.
      c) We advise you to keep a copy of these Terms and Conditions for your records when you place the order.
  2. John o’Groats Brewery Products – Details, availability and prices
    1. We work hard to ensure that all details provided on our Site are correct, accurate and up to date. However, due to the number of John o’Groats Brewery Products featured on the Site, from time to time there may be errors. John o’Groats Brewery takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
    2. Where we have mistakenly advertised a John o’Groats Brewery Product at a price which is lower than the correct price, we shall not be liable to provide that John o’Groats Brewery Product at the advertised price. In these circumstances we will notify you before the relevant John o’Groats Brewery Products are dispatched and we will be entitled to cancel your order provided we refund your payment to the credit or debit card you used when placing the order. Where you have over-paid we will refund the full difference.
    3. All John o’Groats Brewery Products are advertised and made available on the Site subject to availability. On rare occasions a John o’Groats Brewery Product may appear available on the Site but we are out of stock. As we are an independent microbrewery certain John o’Groats Brewery Products may become unavailable from time to time. There may also be instances where we have just sold out of the last bottle before you place your order and our system has not yet updated itself to show the item as being out-of-stock. If you have ordered a mixture of John o’Groats Brewery Products and some of them are unavailable, in order to get your order to you as quickly as possible, we may change some of the bottles and provide you with a replacement (“Replacement Bottles”). However, we will only ever send you a Replacement Bottle which we deem to be is of a similar style and standard and which is the same or a higher value as the unavailable John o’Groats Brewery Product in your order and we will never replace more than 3 bottles. If, due to the stock availability, it would be necessary to change more than 3 bottles we will contact you and give you the opportunity to cancel your order in respect of the unavailable John o’Groats Brewery Products or wait until they are back in stock to receive them. If, upon receipt, you don’t like the Replacement Bottles we have chosen for you, please refer to sections 9 and 10 below to arrange a return and refund. If we are unable to supply a certain John o’Groats Brewery Product and we do not provide a substitute our only liability will be to refund or not charge you for the out of stock items.
    4. All prices are quoted in pounds sterling, and are per item or pack as shown on the Site. The prices include Value Added Tax unless otherwise specified. Any delivery charges are additional and will be notified to you before you place your order.
    5. We reserve the right to change our prices and/or to terminate any special offer at any time, without notice. Please check our Site for current prices.
    6. Details of minimum and maximum order limits will be shown on the Site and may be amended by us at any time.
  3. Your order and our contract
    1. By placing your order on our Site you are offering to buy the John o’Groats Brewery Products in your order from us.
    2. Following receipt of your order we will send you an order confirmation to confirm receipt of your order, which will include details of the John o’Groats Brewery Products you have ordered. You will need to bring any errors in your order confirmation to our attention as soon as possible to ensure this can be rectified. Please email us at johnogroatsbrewerysales@gmail.com to notify us of the errors. A delayed notification may be too late to change your order before delivery.
    3. Your offer is not accepted and the contract is not formed between you and us (the “Contract”) until we despatch the John o’Groats Brewery Products to you. At any point up until then, we may decline to supply the John o’Groats Brewery Products to you without giving any reason and our only liability to you will be to refund any payments which may have been taken.
    4. If we are unable to accept your order for any reason, such as the John o’Groats Brewery Products you ordered being out of stock (subject to sections 2c and 9Ba), or having been under-priced on the Site, or where the order exceeds the maximum permitted order for that John o’Groats Brewery Product we will notify you by email at the email address you have provided and we will either refund any payments which may have been taken from you or not take such payments, in each case, in respect of the relevant John o’Groats Brewery Products.
  4. Age restrictions
    1. We do not (and by law we cannot) sell John o’Groats Brewery Products to anyone who is not 18 years old or over. By placing an order and using our Site you confirm that you are at least 18 years old.
    2. If you are buying John o’Groats Brewery Products on behalf of another person or to give or send as a gift to another person, by placing the order you confirm that such person is also at least 18 years old and it is your responsibility to ensure this is correct.
    3. We operate a Challenge 25 policy which means that if you, as a recipient of John o’Groats Brewery Products, appear under the age of 25 you may be asked by our couriers to provide an acceptable form of ID (which will usually be a drivers’ licence or passport) to prove that you are 18 years or older. You may also need to show your ID if collecting from the Post Office. Our couriers may not leave John o’Groats Brewery Products with any recipient who is unable to produce satisfactory ID if requested. Similarly, the Post Office may not release John o’Groats Brewery Products to anyone who cannot provide such ID. In these circumstances, we will contact you to rearrange delivery in accordance with these Terms and Conditions. However, if the person who was unable to provide satisfactory ID is the person who placed the order we will cancel the order and our only liability to you will be to refund the purchase price of the John o’Groats Brewery Products. As delivery will have been attempted we will not refund the delivery fee.
  5. Payment
    1. We accept payment by Visa, MasterCard, Amex, and ApplePay. Credit and debit cards will be debited in pounds sterling.
    2. All payments are taken in full when you place your order. Payments will only be refunded in accordance with these Terms and Conditions.
    3. Invoices will be emailed to the address you provide at the point of ordering. If you do not receive an invoice and you require one please contact us via the contact page quoting your order reference number .
    4. We have a right to refuse to accept or to cancel any order where we suspect that the payment method being used to place the order is being used fraudulently or is the subject of theft or any other unauthorised use.
  6. Delivery
  7. We deliver to addresses in England, Scotland, Wales, and Northern Ireland.
  8. Delivery is charged at the rate as specified on the Site and is charged per order for all deliveries within the United Kingdom. We reserve the right to change these delivery costs at our discretion, please check the Site for further details.
  9. Being a remote brewery we are often beholden to courier companies for how quickly we can expedite orders and the length of time from the point of order to the product being delivered. Delivery times can therefore vary and it will likely take longer to receive your order from us than ordering from companies based further south in the country. We aim to package your order within 48hrs of receiving it and most orders are collected by the courier with 72hrs or the order being placed (note, some exceptions apply (eg Bank Holidays). Generally, your order can be expected to arrive with you as follows:-
    • Mainland UK: England, Scotland (excluding remote Scottish Highlands and Scottish Islands) and Wales – orders usually delivered within 5-7 working days.
    • Other UK Territories: Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland. – orders will be delivered within 7-10 working days.
  10. Please note that there may be delays to these times during busy order periods such as Christmas.
  11. We are unable to confirm the exact time that your delivery will arrive with you.
  12. If you are not at home when our couriers attempt to deliver your order and you have not left instructions for us to leave the order with an authorised person at your property, or with a neighbour or at the local Post Office, provided our couriers are able to access your mailbox, they will leave a card to let you know that they have tried to make the delivery with instructions of what to do next. It will be your responsibility to follow the instructions on the card within the time given on the card to arrange redelivery. If our couriers are unable to access your mailbox the couriers will not leave a card and you will need to contact them to arrange redelivery. If you are unable to make progress with them to arrange redelivery you should contact us via our Contact Us page. If you fail to contact our couriers within the time given on the card or within a reasonable time following the initial delivery date where our couriers are unable to leave a card and John o’Groats Brewery incurs charges, costs, expenses, losses or liabilities (“Charges”) for storage, redelivery or return back to our warehouse we shall have a right to collect those Charges from you.
  13. If you give us instructions to leave your delivery with an authorised person at your property, with a neighbour or at the Post Office, provided our couriers have left the delivery in the place where you have instructed us to leave it, neither we nor our couriers shall have any liability whatsoever for any subsequent damage, loss or theft which occurs to the John o’Groats Brewery Products after they have been left in the designated location.
  14. We do not accept any responsibility for loss or damages which arise from deliveries not being made because you have provided incorrect or inaccurate address details, email address and/or phone number which prevents our couriers from contacting you. We shall be entitled to recover any Charges levied upon us by our courier company as a result of such incorrect or inaccurate details being provided.
  15. Where your delivery address is a property which contains a number of units (e.g. an apartment block, offices), we cannot guarantee that our couriers will deliver to the front door or individual entrance of your unit. It is at each individual courier’s discretion as to whether or not s/he will bring the delivery directly to your front door where you are in a building which is comprised of several units. For example s/he may not bring the delivery up several flights of stairs in the absence of a lift and may not be able to carry it from the main entrance to your front door/the lift. If our courier is unable to bring the package to your front door s/he will leave a card to notify you of the attempted delivery and it will be your responsibility to follow the instructions on the card in accordance with section 6e above.

 

  1. Ownership
    Title to all John o’Groats Brewery Products shall remain under John o’Groats Brewery’s ownership and shall pass to the Customer on delivery, provided we have processed and received payment in full. John o’Groats Brewery Products shall become your responsibility from the time our couriers deliver the goods to you or leave them in the designated location notified by you to our couriers (e.g. at your property with an authorised person, with a neighbour, at the Post Office).
  2. Inspection of John o’Groats Brewery Products
    1. You should inspect your order as soon as possible following delivery and notify us within 2 days of delivery of breakages or shortages quoting your order number. We are unable to guarantee replacements unless we are notified within this period.
    2. For large orders there is a chance the order may need to be split and sent in more than one package.
  3. Refund and Cancellation Claims
    We hope that you enjoy the John o’Groats Brewery Products as much as we do and we are committed to ensuring that you are fully satisfied with every product which you purchase from us. However, we understand that from time to time, despite the best efforts of our couriers and brewers there may be unforeseen problems or you may be dissatisfied with your order. Therefore, we are able to offer a refund in the following circumstances.
    Please note it is important that you follow the Returns and Refund Process set out in section 10 in order to receive a refund. Failure to comply with the process could result in the refund being delayed or withdrawn.
    Nothing in sections 9 or 10 affect or are intended to affect your statutory rights.
    A. Breakages/Shortages/Faulty John o’Groats Brewery Products (“Defective Goods”)

    1.  In the event of a breakage or shortage of your John o’Groats Brewery Products please notify us in accordance with section 8a. In the event of any other fault with your John o’Groats Brewery Product please notify us by emailing johnogroatsbrewerysales@gmail.com as soon as possible and no later than 5 days after delivery, quoting your order number. We may not be able to offer a refund if faults are brought to our attention after the specified times.
    2. Once we have received your notification, we will arrange for the Defective Goods to be returned. In order for the refund to be processed you must follow the Return and Refund Process in section 10. Failure to adhere to this process could result in the refund being refused.
    3. In respect of broken John o’Groats Brewery Products or where an order is short of the correct number of John o’Groats Brewery Products which you have ordered subject to your compliance with the Refunds and Returns policy set out in section 10 in accordance with the relevant timeframes we will either provide a refund in respect of the Defective Goods or provide a replacement of the same John o’Groats Brewery Products which you ordered (at your discretion).
    4. Please note that our beers are sold to be drunk fresh (unless otherwise indicated). All our beers will show a best before date. Please adhere to any storage instructions that may be printed on the bottle label. If a beer has been kept too long or stored at an inappropriate temperature we may not be able to offer a refund.
    5. Please note that sediment at the bottom of a bottle is a naturally occurring substance which can arise during the fermentation process. Refunds will not be offered as a result of sediment being found in our beer.
    6. Where you have bought a mixture of John o’Groats Brewery Products the refund under this Section 9A will only be provided in respect of the Defective Goods and not the full case. Where you request replacement bottles for your Defective Goods we will not refund the original delivery fee in respect of Defective Goods but we will send your replacement bottles free of charge.
  4. Unwanted Goods and Unwanted Replacement Bottles
    1. As noted in section 2c, where we are unable to provide you with an order due to stock being unavailable we may provide you with up to 3 Replacement Bottles which we deem to be of a similar style and standard and which are of an equal or higher price than the unavailable John o’Groats Brewery Products in your order.
    2. We believe that you will thoroughly enjoy all of the John o’Groats Brewery Products. However, if you buy any of our products and, there is no breakage, shortage or fault nor are they Replacement Bottles and you simply do not like them or want them, you can still cancel your order in respect of those unwanted John o’Groats Brewery Products (“Unwanted Goods”). Should you wish to return Unwanted Goods or Replacement Bottles (“Unwanted Replacement Bottles”) you must notify us by emailing johnogroatsbrewerysales@gmail.com quoting your order number within 5 working days after delivery for Unwanted Good(s) or Unwanted Replacement Bottles.
    3. In order for the refund to be processed you must follow the Return and Refund Process in section 10. Failure to adhere to this process could result in the refund being refused.
  5. Where you have bought more than one bottle of an Unwanted Good or we have supplied more than one of the same Unwanted Replacement Bottles, a refund will not be available if more than one of the bottles of the Unwanted Goods and/or Unwanted Replacement Bottles has been opened (unless they are Defective Goods and a refund claim is validly made in accordance with section 9A). Where you have bought a mixture of John o’Groats Brewery Products the refund will only be provided in respect of the Unwanted Goods and/or Unwanted Replacement Bottles and not the full case unless it is all unwanted. Original delivery costs will not be refunded for Unwanted Goods or for Unwanted Replacement Bottles.
  6. Stolen Goods
    We are unable to offer a refund where you give us instructions to leave your delivery with an authorised person, a neighbour or with the Post Office and our couriers leave your delivery at such location or with such person. Any such deliveries are left at the Customer’s risk.
  7. Gifts
    We are only able to accept returns and issue refunds in respect of John o’Groats Brewery Products which have been bought as gifts where it is sought by the purchaser. In the interests of data protection we are unable to deal with the recipient or offer a refund direct to the recipient.
  8. Return and Refund Process
    1. As noted in section 9 it is essential that you notify us by emailing johnogroatsbrewerysales@gmail.com quoting your order number if you wish to claim a refund, replacement or return any goods to us within the timeframes set out in section 9. We will be unable to process your refund or request for replacements unless you contact us in advance within the timeframes set out in these Terms and Conditions.
    2. Please do not attempt to return goods to us unless otherwise advised to do so in writing by us. We will collect all John o’Groats Brewery Products from you in accordance with the provisions below.
  9. Returns of Defective Goods
    1. Once we have received your notification relating to Defective Goods, if we request you to return the Defective Goods, we will arrange for the Defective Goods to be collected and we will liaise with you to arrange the collection.
    2. We may need to send you replacement packaging and returns label to be used when returning the Defective Goods.
    3. It is your responsibility when returning Defective Goods to ensure that:-
      1. the Defective Goods are returned in no worse a condition than they arrived;
      2. the Defective Goods are available for collection when our couriers arrive at your address;
      3. the Defective Goods are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label which we provide. If the original packaging has become damaged or has been weakened please contact us and use the replacement packaging which we shall provide.
    4. Our couriers may refuse to collect the Defective Goods if they are not suitably packaged.
    5. Please ensure that only the Defective Goods referenced in your notification are returned.
    6. Alternatively, we may ask you to email us a photograph of the Defective Goods and any refund or replacement will be subject to you providing such photograph.
    7. Subject to section 9A above, any refund or replacement will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Defective Goods and provided you have complied with this section 10A when returning the Defective Goods.
  10. Returns of Unwanted Goods
    1. Once we have received your notification relating to Unwanted Goods and issued you with a reference number, if we request you to return the Unwanted Goods, we will give you instructions of how to return the Unwanted Goods, which will either be through the post office or our couriers. A charge of £10 will apply for each collection and must be paid in advance before the collection can be arranged. Where you are sending via the post office, you will be responsible for the costs of all postage.
    2. We will either email you or send to you in the post a label to be used when returning the Unwanted Goods and (where applicable) new packaging.
    3. It is your responsibility when returning Unwanted Goods to ensure that they:-
      1. are returned in good condition;
      2. are available for collection when our couriers arrive at your address;
      3. are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label we provide;
      4. if sent via the post office, are only returned to the address which we advise using the label we provide.
  11. Our couriers may refuse to collect the Unwanted Goods if they are not suitably packaged.
    1. Please ensure that only the Unwanted Goods referenced in your notification are returned.
    2. Any refund will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Unwanted Goods.
  12. Returns of Unwanted Replacement Bottles
    1. Once we have received your notification relating to Unwanted Replacement Bottles and issued you with a reference number, if we request you to return the Unwanted Replacement Bottles, we will arrange for the Unwanted Replacement Bottles to be collected and we will liaise with you to arrange the collection.
    2. We will send to you by email or by post or with our courier (as we shall advise you), a label to be used when returning the Unwanted Replacement Bottles and (where applicable) new packaging.
    3. It is your responsibility when returning Unwanted Replacement Bottles to ensure that:-
      1. the Unwanted Replacement Bottles are returned in a good condition;
      2. the Unwanted Replacement Bottles are available for collection when our couriers arrive at your address;
      3. the Unwanted Replacement Bottles are returned in the same packaging in which they were delivered or packaging of equal quality and that the package is clearly and visibly labelled with the label which we provide. If the original packaging has become damaged or has been weakened please contact us and use the replacement packaging which we shall provide.
        Our couriers may refuse to collect the Unwanted Replacement Bottles if they are not suitably packaged.
    4. Please ensure that only the Unwanted Replacement Bottles referenced in your notification are returned.
    5. Subject to section 9B above, any refund or replacement will be processed as soon as possible, usually within a week but no later than 30 days after we receive the Unwanted Replacement Bottles.
  13. Other Terms
    1. Please note that our Terms and Conditions of Use apply to use of the Site and any purchases made on the Site.
  14. Termination
    1. In addition to the termination rights set out elsewhere in these Terms and Conditions, we reserve the right to cancel your account if we suspect that you are behaving fraudulently or abusing the Site, any offers on the Site or any of our refund policies.
    2. Warranties and Limitations on Liability
    3. We warrant that the John o’Groats Brewery Products will be of satisfactory quality and fit for their general purpose. All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
    4. Nothing in these Terms and Conditions shall preclude John o’Groats Brewery’s liability for death or personal injury caused by its negligence, for fraud or for any other liability which cannot be excluded by law.
    5. We advise that you take all necessary precautions when handling and consuming John o’Groats Brewery Products. Alcohol content of John o’Groats Brewery Products are clearly displayed on product packaging and should be consumed in moderation. Other hazards to be aware of are as follows:-
      1. John o’Groats Brewery Products can be delivered in cases of up to 24 bottles and can be heavy. Do not attempt to lift a package that may be too heavy or awkward for you to move. Note that packaging may have become damp in transit. Do not lift any boxes which may be damp as this may lead to bottles falling out of the bottom.
      2. Our beers are all carbonated and will contain pressure in the bottles, this may become more built up during the delivery process. We would suggest that you allow at least 1 hour after delivery before opening these products and do not shake them before opening. Never open them directly into the direction of you or any other person and take particular care of your eyes when opening them.
      3. Spilt drinks may cause staining of clothes and soft furnishings.
    6. We will not be responsible for any loss, damage, costs, claims or expenses which arise as a result of the way in which you handle the John o’Groats Brewery Products, including, without limitation, any spillages, breakages, damage to your property or that of other people or damage caused to the John o’Groats Brewery Products because of the manner in which they are stored.
    7. You agree that we shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Contract and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.
    8. We will not be liable for any loss, damage, costs, claims or expenses:-
      1. which arise from our refusal to accept your order under section 2, provided we have refunded your payment;
      2. which are caused by your negligence or that of any person for whom we are not vicariously liable;
      3. which are caused by your breach of these Terms and Conditions or any failure to follow advice set out herein;
      4. for reasons which are beyond our control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, traffic delays, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments;
      5. for reasons set out in sections 6g, 6h;
      6. where you have acted fraudulently
      7. in any other circumstances where we have excluded liability under these Terms and Conditions.
    9. Our maximum liability to you whether in contract, tort, under statute or otherwise (including any liability for any negligent act or omission) howsoever arising out of or in connection with the performance of our obligations under the Contract in respect of any one or more incidents or occurrences shall be limited to the cost of the order (excluding delivery costs) under such Contract
    10. General
      1. John o’Groats Brewery may amend these Terms and Conditions at any time without notice by posting the revised Terms and Conditions on this website with the date on which they were posted.
      2. To the fullest extent permissible in law, John o’Groats Brewery shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
      3. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
      4. If John o’Groats Brewery delays or fails to enforce any of these Terms and Conditions it shall not mean that John o’Groats Brewery has waived its right to do so.
      5. These Terms and Conditions together with your order confirmation constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and us relating to the subject matter of these Terms and Conditions.
      6. These Terms and Conditions shall be governed by the laws of Scotland and the parties agree to submit to the exclusive jurisdiction of the Courts of Scotland.